IT SUPPORT & IT AMC ยท DUBAI
IT helpdesk ticketing software for Dubai IT support companies
Tickets by email, WhatsApp and phone, SLAs per client and engineers on site. Vyoop keeps an IT support company's day under control.
Tickets from every channel
Emails and WhatsApp messages become tickets with the client, priority and device. Phone calls are logged in seconds, so nothing lives only in an engineer's head.
SLA timers per client
Response and fix targets per contract, with alerts before they are breached. You can show each client how you performed against what they pay for.
Remote and on-site work
Log remote fixes or schedule an engineer visit with check-in at the client's office. Time spent is recorded either way, ready for billing.
Client asset register
Laptops, servers, printers and licences per client, with warranty dates. Engineers see the device history before they start, and renewals are flagged early.
HOW A DAY RUNS
From enquiry to invoice in four steps.
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1
Enquiry
Client emails or WhatsApps a fault
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2
Schedule
Ticket prioritised against the client's SLA
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3
On site
Fixed remotely, or engineer checks in on site
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4
Invoice
Retainer and extra hours on one VAT invoice
UAE COMPLIANCE BUILT-IN
Ready for UAE rules from day one.
- VAT
- Corporate Tax
- PEPPOL e-invoicing
- WPS
- Arabic-ready
- WhatsApp Business API
FREQUENTLY ASKED
Questions & answers
Can’t find what you need? Talk to a UAE-based specialist — WhatsApp is fastest.
Yes. Messages to your support number become tickets automatically.
Yes. Each ticket shows time to first response and time to fix against the client's SLA.
Yes. Monthly support plans and extra hours appear on one VAT invoice.
See Vyoop running your IT support tickets
Book a 30-minute demo. We’ll set it up with your own services and show you a real day in Vyoop — no slide deck.
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